Frequent question: How does AliExpress determine buyer protection time?

All orders placed on AliExpress are protected by a standard set of guarantees, also known as Buyer Protection. … The Buyer Protection period will be displayed in the form of a countdown clock on My Orderspage. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.

How does AliExpress buyer protection work?

Under this Program, participating sellers assure that the products that they sell on AliExpress are genuine products. If the products sold are counterfeits, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded).

What is AliExpress 90 day buyer protection?

If you have purchased anything on, but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund. Scope of Guarantee. All products on are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil).

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How do I extend my buyer protection time on AliExpress?

Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.

Can I open dispute after purchase protection?

The Buyer Protection period may be over. You can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. If the Buyer Protection period is over, please contact seller, negotiate with seller to reach an agreement.

Can you get scammed on AliExpress?

The evidence suggests that shopping on AliExpress is indeed safe. However, be careful and realistic. There are bargains to be had; just as many as there are poor quality products and scammers. That said, many of the same sellers now list on eBay and Amazon, too, and the price isn’t much different.

What happens if seller doesn’t ship item AliExpress?

If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. Below is where you can see the countdown of the shipping time: Most orders are required to be shipped in 7 business days.

What happens if you get scammed on AliExpress?

If the seller goes silent and doesn’t respond to the dispute, the platform will offer the customer a full refund. If the seller responds, a representative from AliExpress will act as a mediator between the buyer and seller, analyze your claim, and make a ruling.

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Do I get my money back if I cancel AliExpress order?

Hit Cancel Order

If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.

How long does it take to get refund on AliExpress?

Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.

How does AliExpress dispute work?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

How do I open a dispute on AliExpress 2020?

To open a dispute, log in to AliExpress and go to “My Orders”. Here you will see the details on all your AliExpress orders. The button “Open Dispute” will to the right of the product’s name. It’s available for both open and finished orders.

How do I open a dispute on AliExpress after 15 days?

1. Timely extend the Buyer protection Timer. 2. Open the dispute before or within 15 days following the finish of the order.

See how to open the dispute for a finished order:

  1. Log into your AliExpress account.
  2. Go to the My Orders page.
  3. Click the View Detail link above the order you want to open the dispute for.
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