How do Secure Keys actually work? Both Secure Keys work by generating a security code that you enter when logging on to Online Banking, so we know it’s you. Each unique security code is only valid for a limited time and will give you full access to all our Online and Mobile Banking services.
How do I use first direct secure key?
First, you’ll need the first direct mobile banking app downloaded on your smartphone. Once you’ve logged on, just go to ‘Security Settings’ in the menu, and select ‘Activate Digital Secure Key’. We’ll then take you through the steps to get all set up.
How does secure key work?
The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.
Can I log into my HSBC account without secure key?
If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’.
Can First Direct App use Face ID?
Yes, you can enable Touch ID or Face ID by going to your device ‘Settings’ and following the instructions to capture the biometric supported by your mobile device. … If you delete and reinstall our App, you’ll be prompted to enable your biometric again the next time you log on.
Can I log on to first direct without secure key?
If you don’t have a Secure Key
You’ll need one before you can access our App or Online Banking.
How do I transfer my digital secure key to First Direct?
Can I switch to a Digital Secure Key?
- Download the first direct Mobile Banking App, if you haven’t done so already.
- Log on to the Mobile App using your username, and tap ‘use secure key’
- Use your old secure key to generate the PIN as usual, and enter this into the App.
What happens if you lose your security key?
What happens if I lose it? When you set up your security key, you also set up backup methods you can use in case you lose your key. These include an authenticator app that lives on your phone, and a set of printed one-time recovery codes.
Is Secure Key Safe?
SecureKey’s services are, at their core, designed to keep you and your information safe and secure. Your privacy is our most important priority. None of the websites or agencies that currently use SecureKey Concierge™ will send you unprompted emails or text messages asking for personal details — and neither will we.
How long does the HSBC Secure Key lock for?
The Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.
How do I generate a secure key HSBC?
Log on to online banking with your Secure Key
- Enter your username, (this is only required if you have not selected ‘remember my username’) and select ‘continue’
- The ‘With Secure Key’ tab will already be selected for you.
- Answer your memorable question. …
- Open your HSBC Mobile Banking app and select ‘Generate Security Code’
How do I generate a security code for my HSBC account?
Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.
How do I get my user ID for HSBC internet banking?
If you can’t remember your username, or it is not recognised at log on, you can retrieve it by following the ‘Forgot your Username’ link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.