It’s vital, therefore, that the site has a robust buyer protection policy. Luckily, it does. The company offers two important guarantees: A full refund if you don’t receive your order: if the item does not show up, or even if it does not arrive within the timescale the seller specifies, you can apply for a full refund.
What happens when purchase protection ends on AliExpress?
You may file for a Refund Only dispute if the goods you ordered have not arrived. In such cases, you are eligible for a full refund. You may also file for a Refund Only dispute if your goods are damaged. You should ask to get all your money back.
What is 90 Day Buyer Protection AliExpress?
All products on AliExpress.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.
Can you get scammed on AliExpress?
The evidence suggests that shopping on AliExpress is indeed safe. However, be careful and realistic. There are bargains to be had; just as many as there are poor quality products and scammers. That said, many of the same sellers now list on eBay and Amazon, too, and the price isn’t much different.
How do I extend my buyer protection on AliExpress?
Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.
How long is AliExpress buyer protection?
Buyer protection starts from the moment you have paid for your order. The Buyer Protection period will be displayed in the form of a countdown clock on My Orderspage. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.
What happens if you get scammed on AliExpress?
If the seller goes silent and doesn’t respond to the dispute, the platform will offer the customer a full refund. If the seller responds, a representative from AliExpress will act as a mediator between the buyer and seller, analyze your claim, and make a ruling.
What happens if seller doesn’t ship item AliExpress?
If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. Below is where you can see the countdown of the shipping time: Most orders are required to be shipped in 7 business days.
How do I always win a dispute on AliExpress?
How to Win a Dispute on AliExpress: 10 Tricks on How to Turn the Dispute in Your Favor
- Always take the screenshots of the product description. …
- Carefully read the description of the product. …
- Check the rating of the seller and the store’s reviews. …
- Film the process of unboxing.
Do I get my money back if I cancel AliExpress order?
Hit Cancel Order
If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.
How do I speak to someone at AliExpress?
If you need to speak to a live customer service representative in AliExpress customer service you need to dial 1-408-785-5580. To speak with a live agent, you need to press 2 (for issues about aliexpress.com), then press 3 (for any other issues) and stay on the line (typical waiting time is about 15-50 minutes).
How long does it take to get refund on AliExpress?
Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.
Is AliExpress legit 2020?
AliExpress is one of the largest platforms for ecommerce entrepreneurs to find dropshipping products. The majority of suppliers who list their products on AliExpress are legitimate business owners, but a few bad apples list copyrighted or counterfeit goods on the platform, which can cause issues for dropshippers.